30-Day Return Policy At KELME.US, we're committed to supporting every step of your soccer journey with performance-driven footwear, apparel, and accessories. If you're not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for a refund to your original payment method.
Please ensure you familiarize yourself with the policy below prior to your purchase: • Return conditions: Returned items cannot show any signs of use, wear, tear, marks, scratches, alterations, or any kind of damage. Any accompanying free gifts must be returned. All original packaging, including all tags or boxes, must be included with the return. • Customized Items: Please take note, club-required Uniform Kit items are final sale and cannot be cancelled, changed or returned after an order has been placed. Customized items (for example: items with your name, number or team logo) cannot be returned. These jerseys, shorts, socks, bags, etc. were made especially for you to the specifications you selected and aren’t fit for any other player. For that reason, we do not accept returns on customized items. Customized items are final sale and cannot be returned or exchanged. • Return Shipping Fee: If the product is returned for non-quality problems, the return shipping fee will need to be paid by the customer. Please consult your local post office for the specific fee. The customer needs to provide the return tracking number once it is available. • Refund: We issue refunds to your original method of payment, as soon as we receive and approve your returned item. Once delivered, this process takes between 7-14 business days on our end. Shipping charges from the original order are not refundable.
How Do I Initiate a Return? Email kelmesales010@kelmeasia.com with your order number, the item(s) you wish to return, and the reason. Attach photos showing the items in their original condition, including packaging and tags. Once the return is approved, we will provide you with the return address via email. Please do not send your return to the address on the package. • Share the return tracking number with us for faster processing. • Allow 3-7 business days for our warehouse to inspect the returned items.
Additional Information • Please note that the conditions below are not deemed as defective in quality: • Loose threads, raw edges, thickness, touch, and differences in color due to differences in monitor display do not constitute as quality issues. • Returns due to dissatisfaction in style, color, and changes in personal preference do not constitute as quality issue. • Damages due to use, wash, care, improper maintenance, self-repair, modifications, or other human factors do not constitute as quality issues. • Please refer to our sizing chart for decisions on your purchase, as our service team can only offer our recommendations. Returns due to sizing issues do not constitute quality issues. • Due to differences in design and style between items, there may be slight differences between different items of the same size. Please refer to the actual measurements.
How to Cancel My Order You can cancel your orders prior to shipment and will get full refund if the order is canceled successfully. If the product has already been shipped, the order cannot be cancelled. In this case, please send us a return request when you receive the parcel.
How Do I Start An Exchange? You can contact us to replace the product before the package is dispatched. But due to the timeline for processing exchanges and the limited nature of most of our inventory, we usually don't offer exchanges. We recommend placing a new order for the item you like and returning your current order for a refund by following the steps above.
How Do I Get A Refund? • Once your return is received and inspected, we issue refunds to your original method of payment, as soon as we receive and approve your returned item. This process takes between 7-14 business days on our end. Shipping charges from the original order are not refundable.
• The refund amount will be based on the actual price paid for the goods, including but not limited to promotional activities such as discount codes.
